Privacy Policy

Bergen Restoration respects the privacy of homeowners, prospects, and visitors who use this website. This policy describes the categories of information we may collect, how we may use it, who we may share it with, and the choices available to you.

Website Operator and Service Providers

This website is managed by OnMap Media LLC on behalf of Bergen Restoration LLC. OnMap Media LLC may host, maintain, secure, and support the website and may process information submitted through the site solely as a service provider for Bergen Restoration LLC. Bergen Restoration LLC remains the business responsible for estimate requests, customer communications, and project services.

Information We May Collect

When you browse this website, contact us, or request an estimate, we may collect information you voluntarily provide such as your name, phone number, email address, project address, project details, and any other information submitted through forms, phone calls, text messages, or email.

We may also collect limited technical information automatically as you use the site, such as browser type, device type, approximate IP address location, referral source, and page activity, to help us understand site performance and improve the visitor experience.

How We Use Information

• Respond to project inquiries and follow-up requests.
• Prepare written estimates, schedule consultations, and communicate with you about your project by phone, text message, or email.
• Operate, maintain, secure, and improve the website.
• Protect against fraud, misuse, or other harmful activity.
• Comply with legal obligations and enforce our website terms.

Text Message and Phone Communications

If you provide a phone number through one of our forms or by phone, Bergen Restoration may contact you by phone call and text message regarding your estimate request, appointment scheduling, and related project follow-up. Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us to stop non-essential calls or messages by contacting us directly. We do not sell or share your phone number with third parties for their own marketing. If Bergen Restoration ever uses phone or text outreach for promotional campaigns, we will do so only with the level of consent required by applicable law.

How Information May Be Shared

We do not sell personal information. We share information only as needed to operate our business, including with service providers who support website hosting, email and text communications, analytics, customer relationship management, scheduling, and similar business operations. These providers are only permitted to use the information to perform services on our behalf. We may also disclose information when required by law, in response to a valid legal request, or when reasonably necessary to protect our rights, our team, our customers, or the security of our systems.

Third-Party Services We May Use

This website may rely on third-party tools to deliver and improve the experience — for example, web fonts, mapping services, hosting providers, and analytics platforms. These providers process limited technical information (such as IP address and browser type) under their own privacy policies. We do not control those policies and encourage you to review them before interacting with embedded third-party content.

Cookies and Similar Technologies

This website may use cookies or similar technologies to support website functionality, analyze aggregate traffic, and remember certain browsing preferences. Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how some parts of the site work for you.

Data Retention

We retain submitted information for as long as reasonably necessary to respond to inquiries, fulfill the purpose for which it was collected, support our business records, resolve disputes, and satisfy legal, accounting, or recordkeeping requirements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Your Rights and Choices

You may at any time:

• Access the personal information we hold about you that you provided through this website.
• Correct information that is inaccurate or out of date.
• Delete information you previously submitted, subject to legal, accounting, and recordkeeping requirements.
• Opt out of non-essential follow-up communications by replying STOP to a text message, unsubscribing from an email, or contacting us directly.

To exercise any of these rights, contact Bergen Restoration by phone at (862) 420-0509 or through the contact page. We will respond within a reasonable time.

Children's Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through this site, please contact us and we will take steps to delete it.

Accessibility

Bergen Restoration is committed to making this website accessible to all visitors, including those who use assistive technologies. If you have difficulty accessing any part of this site or this policy, please contact us by phone at (862) 420-0509 or through the contact page, and we will work to provide the information in an accessible format.

Policy Changes

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Any revised version will be posted on this page with an updated effective date.

Contact

If you have questions about this policy or how your information is handled, or if you would like to exercise any of the rights described above, please contact Bergen Restoration by phone, email, or mail:

Bergen Restoration LLC
275 Engle St
Englewood, NJ 07631
Phone: (862) 420-0509
Email: info@bergenrestoration.com
NJ Home Improvement Contractor · NJHIC# 13VH08865500